Back-office and underwriting
Back-office, KYC and claims work, done to your checklist.
A dedicated Zameel team handles document processing, identity checks, claims and policy admin in Arabic and English. Every case is done inside your system, to your checklist, and logged so you can trace it.
Careful work for teams that answer to a regulator.
Back-office queues grow quietly until they slow down onboarding, payouts or renewals. The work needs care more than speed: the right document, the right check, the right note on the file.
We take your existing procedures and run them as written. Agents work only inside accounts you control, every action is logged in your system, and a data processing agreement is signed before go-live.
What is included
- KYC and identity document checks
- Claims intake and policy administration
- Merchant and customer onboarding
- Data entry and case admin in Arabic and English
- Agents work only inside your accounts
- Data processing agreement signed before go-live
How we start
From first call to a running desk.
- Week 0
Talk
A 30-minute call about your channels, volumes and tone of voice.
- Weeks 1 to 8
Pilot
We run one channel inside your tools and send you the numbers every week.
- After the pilot
Grow
Add channels, hours or agents once the results work for you.
Questions about back-office outsourcing
Where is our data stored?
In your systems. Agents log in with accounts you control, so documents and case history never leave your environment.
Can you follow our existing procedures?
Yes. We work from your checklists and approval rules, and flag anything that does not fit them instead of guessing.
How do you handle confidentiality?
Every agent signs a confidentiality undertaking, and we sign a data processing agreement with you before any work starts.
Tell us where your support hurts.
Share a few details. A senior manager replies within one working day to set up a 30-minute call.
Request a discovery call