Peak-season cover
Extra support for Ramadan, White Friday and every rush in between.
Zameel agents are trained on your products before peak week starts, cover the evenings and nights when your customers are most active, and scale back when the rush ends.
Peak weeks decide your year. Your queue should not.
During Ramadan, customers shop late into the night. During White Friday, chat volume can jump in a single afternoon. Hiring and training temporary staff for a few weeks is slow and expensive, and quality usually drops.
We plan the season with you in advance. Agents learn your products, offers and policies before the rush, work the same quality scorecard as your core team, and report to the same account manager you deal with all year.
What is included
- Training finished before peak week
- Evening and night cover as your hours stretch
- Arabic and English on every shift
- Same quality scorecard as your core team
- Same account manager all year
- A clear plan for scaling back after the season
How we start
From first call to a running desk.
- Week 0
Talk
A 30-minute call about your channels, volumes and tone of voice.
- Weeks 1 to 8
Pilot
We run one channel inside your tools and send you the numbers every week.
- After the pilot
Grow
Add channels, hours or agents once the results work for you.
Questions about peak-season cover
How early should we plan for Ramadan?
Six to eight weeks before is ideal. That leaves time to agree volumes, train agents on your offers and run a short pilot before the rush.
Can we keep the team after the season?
Yes. You can keep one or two seats year-round, so the people who learned your peak stay with you.
Do seasonal agents work in our tools?
Yes, the same as a core team: your helpdesk, your saved replies and accounts you control.
Tell us where your support hurts.
Share a few details. A senior manager replies within one working day to set up a 30-minute call.
Request a discovery call