WhatsApp and chat support
WhatsApp support that replies in minutes, in Arabic or English.
Your customers already message you on WhatsApp. A Zameel team answers every chat in the language the customer used, inside your WhatsApp Business setup, with a first reply in under 2 minutes in covered hours.
Chat is where customers decide whether to buy again.
On WhatsApp, a slow reply feels like no reply. Customers send voice notes, switch between Arabic and English, and expect the same warmth they would get in a shop.
We staff your chat channels with native Arabic speakers who write naturally in both languages. We work through the WhatsApp Business app or the WhatsApp Business Platform connected to your helpdesk, so every conversation stays in your account and your history.
What is included
- WhatsApp, Instagram DMs and website live chat
- First reply in under 2 minutes in covered hours
- Replies in the language the customer used, never machine translated
- Your saved replies, tone and escalation rules
- Works with your helpdesk or the WhatsApp Business app
- Weekly report on chat volumes, response times and top issues
How we start
From first call to a running desk.
- Week 0
Talk
A 30-minute call about your channels, volumes and tone of voice.
- Weeks 1 to 8
Pilot
We run one channel inside your tools and send you the numbers every week.
- After the pilot
Grow
Add channels, hours or agents once the results work for you.
Questions about WhatsApp support
Do you need access to our WhatsApp number?
We work inside the setup you already have. With the WhatsApp Business Platform connected to a helpdesk, you give us agent logins you control and can remove at any time.
Can you handle voice notes and photos?
Yes. Agents listen to voice notes and review photos the same way your own team would, and escalate anything that needs a decision from you.
Which hours can you cover?
Yours, including evenings, weekends and peak seasons, with Arabic and English on every shift.
Tell us where your support hurts.
Share a few details. A senior manager replies within one working day to set up a 30-minute call.
Request a discovery call